Welcome to Brain Tumor Hospital, Australia’s dedicated facility for brain tumor diagnosis, treatment, and care. These Terms and Conditions (“Terms”) govern your use of our website (www.braintumorhospital.au), patient portals, online services, and in-person services provided at our hospital located in Australia. By accessing our website, scheduling appointments, or receiving treatment, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

These Terms are designed to ensure a clear understanding of your rights and responsibilities as a patient, visitor, or website user. Please read them carefully. For questions, contact us at terms@braintumorhospital.au or [insert phone number].

1. Scope of Services

Brain Tumor Hospital provides specialized healthcare services focused on the diagnosis, treatment, and management of brain tumors. Our services include, but are not limited to:

  • Consultations with neurosurgeons, oncologists, and other specialists.
  • Diagnostic imaging (e.g., MRI, PET scans).
  • Surgical interventions, radiation therapy, and chemotherapy.
  • Rehabilitation, counseling, and support programs.
  • Online resources, appointment booking, and patient portal access.

All services are provided in accordance with Australian healthcare regulations, including those set by the Australian Health Practitioner Regulation Agency (AHPRA) and the Therapeutic Goods Administration (TGA).

2. Eligibility

To use our services, you must:

  • Be a resident of Australia or an international patient eligible for treatment under Australian healthcare laws.
  • Provide accurate and complete information during registration, consultations, or when using our website.
  • For minors (under 18), a parent or legal guardian must provide consent and manage their care.

3. Use of Our Website

Our website and online services are intended for informational and functional purposes, such as accessing health resources, booking appointments, or using the patient portal. You agree to:

  • Use the website for lawful purposes only.
  • Not attempt to access, modify, or disrupt our systems, including patient data or secure portals.
  • Not post or transmit harmful content, such as viruses or defamatory material.
  • Comply with our Privacy Policy regarding data collection and use.

We reserve the right to suspend or terminate access to our website if these Terms are violated.

4. Medical Services and Limitations

a. No Guarantee of Outcomes

While Brain Tumor Hospital strives to provide the highest standard of care, medical outcomes cannot be guaranteed. Treatment success depends on individual factors, including the type and stage of the brain tumor. We will provide evidence-based care but are not liable for outcomes beyond our control.

b. Informed Consent

Before undergoing any procedure or treatment, you will be informed of the risks, benefits, and alternatives. By proceeding, you acknowledge your consent based on this information.

c. Emergency Situations

In emergencies, we may provide treatment without prior consent if it is necessary to protect your life or health, in accordance with Australian law.

5. Appointments and Cancellations

  • Scheduling: Appointments can be made via our website, patient portal, or by contacting our staff. We aim to accommodate your preferred times but cannot guarantee availability.
  • Cancellations: Please notify us at least 24 hours in advance if you need to cancel or reschedule. Repeated no-shows may result in restrictions on future bookings.
  • Fees: Some services may incur fees not covered by Medicare or private insurance. You are responsible for verifying coverage and paying any out-of-pocket costs.

6. Payment and Billing

  • We accept payments via Medicare, private health insurance, or direct payment methods (e.g., credit card, bank transfer).
  • You agree to provide accurate billing information and settle invoices promptly.
  • For international patients, additional fees for administrative or travel-related services may apply. Contact our international patient coordinator for details.
  • Failure to pay outstanding balances may result in account restrictions, subject to applicable laws.

7. Intellectual Property

All content on our website, including text, images, logos, and health resources, is the property of Brain Tumor Hospital or its licensors and is protected by Australian copyright laws. You may not reproduce, distribute, or modify this content without written permission, except for personal, non-commercial use (e.g., printing health information for yourself).

8. User-Generated Content

If you submit feedback, testimonials, or other content (e.g., via our website or patient forums), you grant Brain Tumor Hospital a non-exclusive, royalty-free license to use, display, and reproduce this content for promotional or educational purposes. You are responsible for ensuring your submissions are accurate and do not infringe on third-party rights.

9. Liability and Disclaimers

  • Medical Information: Information on our website is for general education only and does not substitute professional medical advice. Consult our specialists for personalized guidance.
  • Website Availability: We strive to maintain uninterrupted access to our website but are not liable for downtime due to technical issues or maintenance.
  • Limitation of Liability: To the extent permitted by Australian law, Brain Tumor Hospital is not liable for indirect, incidental, or consequential damages arising from your use of our services or website, including loss of data or financial losses.

10. Termination of Services

We reserve the right to terminate or suspend your access to our services or website if:

  • You breach these Terms.
  • You provide false or misleading information.
  • You engage in behavior that disrupts our operations or compromises patient safety.

Termination does not affect your obligation to pay outstanding fees or our right to retain medical records as required by law.

11. Privacy and Data Protection

Your personal and health information is handled in accordance with our Privacy Policy, which complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Please review the Privacy Policy for details on how we collect, use, and protect your data.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from your use of our services will be subject to the exclusive jurisdiction of the courts in New South Wales.

13. Changes to These Terms

We may update these Terms to reflect changes in our services or legal requirements. Updates will be posted on our website with the revised “Last Updated” date. Continued use of our services after changes constitutes acceptance of the new Terms.

14. Force Majeure

Brain Tumor Hospital is not liable for delays or failure to perform services due to events beyond our control, such as natural disasters, pandemics, or government regulations.

15. International Patients

International patients are welcome but must comply with Australian healthcare and visa regulations. Additional terms, including payment and travel arrangements, may apply. Contact our international patient coordinator at [insert email] for assistance.

16. Contact Us

For questions about these Terms or our services, please contact:

Brain Tumor Hospital
Email: terms@braintumorhospital.au
Phone: [Insert phone number]
Address: [Insert hospital address, e.g., 123 Healing Way, Sydney, NSW 2000, Australia]